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Cyberattack on parts of the Baloise Group’s IT infrastructure
Media releases Cyberattack on parts of the Baloise Group’s IT infrastructure
Basel, April 12, 2022. On 11 April, Baloise detected a cyberattack on parts of its IT infrastructure, primarily systems of Basler Germany. According to the latest information, no company data or customer data has been stolen and no systems have been encrypted. The affected systems have been identified and isolated. Baloise is still working to deal with the situation with support from external experts. The defensive measures put in place mean that customers and employees in Germany are currently experiencing some restrictions on the use of our services and IT infrastructure.

An attack on parts of Baloise’s IT infrastructure was detected on 11 April. Baloise reacted swiftly by taking countermeasures to fend off the attack. The compromised systems have been identified and isolated, but this is currently resulting in temporary restrictions that are affecting parts of the sales organisation of tied agents of Basler Germany. The defensive measures may lead to further temporary restrictions on Baloise’s services. At present, Baloise does not believe that any other systems will have to be isolated. According to the latest information, no company data or customer data has been stolen. We will continue to do everything we can to protect Baloise and the data of its customers and partners from such attacks.

We apologise to all affected customers and partners for any inconvenience caused. If new information comes to light, we will provide an update on the incident.
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About Baloise The focus is firmly on the future at Baloise. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded more than 160 years ago, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg. Our services generated a business volume of around CHF 8.6 billion in 2023. Baloise Holding Ltd shares (BALN) are listed on the SIX Swiss Exchange.
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