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Baloise named one of the most innovative Swiss insurance companies 2020
Media releases Baloise named one of the most innovative Swiss insurance companies 2020
Basel, November 13, 2020. Baloise has been awarded 3rd prize in the Swiss Insurance Innovation Prize. The award is jointly presented by the HZ Insurance media outlet, publishing house Ringier Axel Springer, the University of St. Gallen’s Institute of Insurance Economics, the Swiss Insurance Brokers Association, the Swiss Association of Insurance and Risk Managers and audit and consulting firm EY Switzerland.

Baloise was awarded 3rd prize in the Swiss Insurance Innovation Prize yesterday. This once again makes it one of the most innovative Swiss insurance companies this year. The prize was awarded for the electronic loss adjustment smartphone app Baloise eSI (pronounced ‘easy’). “We are delighted to have received this award and our sincere thanks go to all colleagues who contributed to the creation of this app,” says Markus Metz, the product owner responsible for the implementation of the app. He adds: “We firmly believe that the introduction of the Baloise eSI app was another crucial step towards making life easier for our customers, our employees and our partners.”

The idea: revolutionising how damage is appraised

The procedure that loss adjusters follow in their day-to-day work has been the same for many years. The damage is recorded at the policyholder’s premises in writing, often with pen and paper, as the adjuster takes pictures and makes notes and sketches. Later on, the adjuster prepares a comprehensive report. When Markus Metz accompanied one of the company’s loss adjusters as he went about his daily work, he realised that there was scope for optimisation. Baloise has been offering ‘shadow for a day’ opportunities for some time in order to enable employees to gain an insight into how colleagues in other departments work and to promote the sharing of knowledge and experience. At a hackathon event organised by Baloise, claims inspector Mischa Wanger heard about Metz’s idea. Over the following months, the two continued to develop the idea. The aim was to fully digitalise the damage appraisal to make the process radically easier and more efficient for customers, loss adjusters and tradespeople.

An intuitive app that brings maximum efficiency to the damage appraisal process

The Baloise eSI app was developed as part of a productive collaboration with earlybyte GmbH, a start-up from Winterthur. It offers all the functionality required to facilitate a quick and efficient appraisal of a loss event. Comprehensive smartphone optimisation ensures that all the necessary data can be entered during the conversation with the customer, which means that the policyholder can be directly involved in the appraisal process. A set of guide prices stored in the app makes it possible to provide the policyholder with a quick and transparent overview of the likely costs. Tradespeople can be instructed directly through the app, keeping communication channels conveniently short. This also ensures that the customer is always up to date about the status of their claim and does not need to take any further action. “We are delighted that we have been able to use the eSi app to optimise the damage appraisal process in a way that reassures customers that they are in good hands – ‘simply safe’ so to speak,” concludes claims inspector Mischa Wanger.

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Further information Innovations at Baloise Go to the Swiss Insurance Innovation Award (in German) Link öffnet in einem neuen Tab
Further information Innovations at Baloise Go to the Swiss Insurance Innovation Award (in German) Link öffnet in einem neuen Tab
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About Baloise The focus is firmly on the future at Baloise. We aim to make tomorrow more straightforward, safer and more carefree for our customers, and we are taking responsibility for this today. Baloise is more than just a traditional insurance company. Through our smart finance and insurance solutions, we offer a complete service package. Dependable support, reliable cooperation and trust-based relationships are key aspects of our stakeholder interaction. We take care of financial matters so that our customers can concentrate on the important things in their lives and can find inspiration in the everyday. Baloise, a European company founded more than 160 years ago, currently employs 8,000 people at its headquarters in Basel (Switzerland) and across its subsidiaries in Belgium, Germany and Luxembourg. Our services generated a business volume of around CHF 8.6 billion in 2023. Baloise Holding Ltd shares (BALN) are listed on the SIX Swiss Exchange.
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