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At Baloise, the future is not something that just happens. No, we shape it. Our optimism drives us to create innovative solutions – and make a difference. We want to make our customers' lives even easier and safer in the areas of Home, Mobility, Financial Needs and Business Services. Below, we have documented our innovation journey from 2017 to 2023 in detail.
2017
Partner Anthemis

Baloise enters into an investment partnership with the venture capital company Anthemis. As part of this partnership, we make CHF 50 million available for investments in early-stage start-ups in Europe, Israel and the US. Anthemis Baloise Strategic Ventures aims to use investment to advance Baloise’s digital development.

Partner KASKO

Baloise enters into a close corporate partnership with KASKO. The London-based insurtech start-up specialises in digital insurance solutions. In cooperation with KASKO, Baloise is bringing new, innovative products onto the market using straightforward digital processes.

Core business Cyber insurance for private customers

To meet the needs of our digital society, Baloise is the first insurance company in Switzerland to offer private customers comprehensive coverage against the risks associated with the cyber world. Baloise ensures, for example, that any photos posted online that the customer is not happy with are deleted, or assumes the costs incurred if credit card details are misused in connection with online purchases.

Home MOVU

Baloise buys MOVU, the largest digital relocation platform in Switzerland, allowing it to acquire valuable know-how for the platform business. Together we want to grow the core business of MOVU and develop new services. MOVU was established in Zurich in 2014. The core of the business model is to organise a comfortable and secure move for the customer.

Investments Insurdata

Baloise is investing in the insurtech company Insurdata. The US-based start-up uses augmented reality and 3D modelling to enable a more accurate, simpler and more efficient assessment of insurance risks for real estate. Insurdata intelligently combines possible risks for real estate to be insured by collecting construction data of the real estate as well as data about the surroundings.

Financial Needs Baloise Hypo app

Baloise becomes the first bank in Switzerland to launch a mortgage app on the market. Owners of residential property can use the Baloise Hypo app to refinance their mortgage with ultimate ease. The app gives users an attractive interest rate quote, which is fixed for one week, after only six questions. The credit decision is made automatically, with customers using their own reference images for real estate valuation purposes and being able to submit any necessary documents by simply taking photos of them.

Mobility GoodDrive

Baloise in Luxembourg launches “GoodDrive”, the first vehicle insurance linked to the car. GoodDrive assesses the driving style and encourages young drivers to drive safely. Drivers who demonstrate a considerate and safe driving style will receive a premium discount.

Mobility FRIDAY

Baloise launches the online insurance FRIDAY in Berlin. The insurance company, which operates with considerable autonomy, offers motor vehicle insurance on the German market that is consistently geared to customer benefit.

Core business Wristwatch insurance

As part of a pilot project for photo recognition insurance, Baloise launches a wristwatch insurance policy. The concept is based on smart, self-learning software that is capable of recognising an increasing number of wristwatch brands and models over time. The wristwatch insurance was launched in cooperation with the start-ups KASKO and Picsure.

Mobility DrivOlution

Baloise in Belgium is the majority shareholder of DrivOlution, a company specialising in the analysis and correction of driving styles. DrivOlution helps transportation companies and organisations with a large fleet of vehicles to analyse and adapt the driving style of their employees. In this way the drivers learn – on the basis of objectively collected data – to drive in a way that is safer, more considerate and better for the environment.

Investments Trōv

Baloise is investing in the Californian insurtech company Trōv, which offers on-demand single-item insurance. Trōv is already active in Australia, the UK and the US. The start-up, established in 2012, is a technology platform that cooperates with insurance companies and consumer platforms to offer insurance as part of a process that is as smooth as possible.

Business Services Asset management for third parties

Baloise announces that it will be expanding its asset management services on an ongoing basis and that it will now also be offering these services to third parties. The Baloise asset management offering is aimed primarily at institutional investors such as pension funds, which pursue a long-term investment strategy. The key to success is an investment strategy similar to the one that Baloise’s asset management also pursues for the assets under management of the Baloise Group’s insurance business.

Business Services Fasoon

In Switzerland, Baloise offers simple and comprehensive insurance solutions on fasoon.ch in connection with setting up a company. Together with other business partners, we assume part of the costs of the company foundation, offers expert advice and the necessary products for setting up a new company.

Financial Needs Monviso

Baloise in Germany launches a new sales channel under the name “Baloise Monviso” on the monviso.de website using robotic technology. Customers can make fund-based asset investments tailored to their needs – and this completely digitally, from developing their personal investment strategy to opening a digital securities account.

Partner Anthemis

Baloise enters into an investment partnership with the venture capital company Anthemis. As part of this partnership, we make CHF 50 million available for investments in early-stage start-ups in Europe, Israel and the US. Anthemis Baloise Strategic Ventures aims to use investment to advance Baloise’s digital development.

Mobility FRIDAY

Baloise launches the online insurance FRIDAY in Berlin. The insurance company, which operates with considerable autonomy, offers motor vehicle insurance on the German market that is consistently geared to customer benefit.

Partner KASKO

Baloise enters into a close corporate partnership with KASKO. The London-based insurtech start-up specialises in digital insurance solutions. In cooperation with KASKO, Baloise is bringing new, innovative products onto the market using straightforward digital processes.

Core business Wristwatch insurance

As part of a pilot project for photo recognition insurance, Baloise launches a wristwatch insurance policy. The concept is based on smart, self-learning software that is capable of recognising an increasing number of wristwatch brands and models over time. The wristwatch insurance was launched in cooperation with the start-ups KASKO and Picsure.

Core business Cyber insurance for private customers

To meet the needs of our digital society, Baloise is the first insurance company in Switzerland to offer private customers comprehensive coverage against the risks associated with the cyber world. Baloise ensures, for example, that any photos posted online that the customer is not happy with are deleted, or assumes the costs incurred if credit card details are misused in connection with online purchases.

Mobility DrivOlution

Baloise in Belgium is the majority shareholder of DrivOlution, a company specialising in the analysis and correction of driving styles. DrivOlution helps transportation companies and organisations with a large fleet of vehicles to analyse and adapt the driving style of their employees. In this way the drivers learn – on the basis of objectively collected data – to drive in a way that is safer, more considerate and better for the environment.

Home MOVU

Baloise buys MOVU, the largest digital relocation platform in Switzerland, allowing it to acquire valuable know-how for the platform business. Together we want to grow the core business of MOVU and develop new services. MOVU was established in Zurich in 2014. The core of the business model is to organise a comfortable and secure move for the customer.

Investments Trōv

Baloise is investing in the Californian insurtech company Trōv, which offers on-demand single-item insurance. Trōv is already active in Australia, the UK and the US. The start-up, established in 2012, is a technology platform that cooperates with insurance companies and consumer platforms to offer insurance as part of a process that is as smooth as possible.

Investments Insurdata

Baloise is investing in the insurtech company Insurdata. The US-based start-up uses augmented reality and 3D modelling to enable a more accurate, simpler and more efficient assessment of insurance risks for real estate. Insurdata intelligently combines possible risks for real estate to be insured by collecting construction data of the real estate as well as data about the surroundings.

Business Services Asset management for third parties

Baloise announces that it will be expanding its asset management services on an ongoing basis and that it will now also be offering these services to third parties. The Baloise asset management offering is aimed primarily at institutional investors such as pension funds, which pursue a long-term investment strategy. The key to success is an investment strategy similar to the one that Baloise’s asset management also pursues for the assets under management of the Baloise Group’s insurance business.

Financial Needs Baloise Hypo app

Baloise becomes the first bank in Switzerland to launch a mortgage app on the market. Owners of residential property can use the Baloise Hypo app to refinance their mortgage with ultimate ease. The app gives users an attractive interest rate quote, which is fixed for one week, after only six questions. The credit decision is made automatically, with customers using their own reference images for real estate valuation purposes and being able to submit any necessary documents by simply taking photos of them.

Business Services Fasoon

In Switzerland, Baloise offers simple and comprehensive insurance solutions on fasoon.ch in connection with setting up a company. Together with other business partners, we assume part of the costs of the company foundation, offers expert advice and the necessary products for setting up a new company.

Mobility GoodDrive

Baloise in Luxembourg launches “GoodDrive”, the first vehicle insurance linked to the car. GoodDrive assesses the driving style and encourages young drivers to drive safely. Drivers who demonstrate a considerate and safe driving style will receive a premium discount.

Financial Needs Monviso

Baloise in Germany launches a new sales channel under the name “Baloise Monviso” on the monviso.de website using robotic technology. Customers can make fund-based asset investments tailored to their needs – and this completely digitally, from developing their personal investment strategy to opening a digital securities account.

2018
Mobility Mobly

Baloise is expanding its range of digital services in the European insurance market and investing in the Belgian company Mobly. The mobility platform offers all services having to do with the second-hand car market. From a useful app, which records all journeys and establishes contact with the assistance provider in the event of a breakdown, to the independent expert who checks the car before it is purchased – Mobly offers our customers a meaningful additional service in the field of mobility.

Investments omni:us

Baloise is investing in omni:us. The Berlin-based company specialises in services that use artificial intelligence to extract relevant data points from heterogeneous document streams. The products developed specifically for the insurance industry classify and extract from various documents those contents that are necessary for the automation of the respective business processes and today often still have to be processed manually.

Partner Veezoo

As part of an experimental pilot project, Baloise is working with the start-up Veezoo to develop a conversation solution based on artificial intelligence. Veezoo’s smart software allows large volumes of data to be analysed and visualised in a matter of seconds. Veezoo is a spin-off launched by ETH Zurich.

Home Smart Living Lab

Baloise is addressing the issue of the housing requirements of tomorrow and launches a corporate partnership with the research centre Smart Living Lab. smart living lab is a Fribourg-based research and development centre established by the Swiss Federal Institute of Technology in Lausanne, the School of Engineering and Architecture of Fribourg, and the University of Fribourg.

Corporate culture Sarah's Vision

With “Sarah’s Vision”, Baloise is one of the first major companies in the world to develop a board game that will help it to achieve its strategic objectives and ensure that Baloise is positioned in such a way that it remains fit for the future. Sarah’s Vision is a cooperative board game set in the year 2163. The campaign around Sarah’s Vision is awarded the “Golden Feather” of the Swiss Association for Internal and Integrated Communication (SVIK).

Home Pfister

Furniture and rarity lovers can now insure their favourite pieces with the new “Fiasko Kasko Insurance” as part of a corporate partnership with Pfister. The insurance goes much further than conventional home contents insurance, offering supplementary insurance cover. It also insures against mechanical damage, improper use, short circuits or voltage fluctuations and damage through foreign matter.

Business Services Cyber insurance for SMEs

Baloise now offers corporate clients insurance coverage against cyber risks and also provides comprehensive support for all aspects of protecting data. It covers the costs of everything from identifying the causes of data losses to restoring data and potential business interruptions. The service also includes crisis communications and PR consultation services.

Core Business Single-item insurance

Be it a model ship, a scooter, an armchair, headphones, a BBQ, a designer handbag, your mobile phone, camera or favourite instrument – insurance for these items and many more can be taken out with Baloise in two minutes and with just a few clicks. This tailored insurance solution developed in collaboration with KASKO and Picsure is Baloise’s way of keeping up with the latest trends.

Partner Bank Cler

In addition to the innovative insurance and banking solutions that Baloise offers, it also has digital offerings available on the market through a variety of channels. As part of the “Zak” app, Bank Cler customers have the option of taking out Baloise insurance with just a few clicks. Customers can choose between luggage, mobile phone and cyber insurance.

Mobility Carhelper

Baloise has invested in Carhelper, a direct comparison site for car services, as part of a share capital increase. Carhelper allows customers to obtain a selection of binding offers for the service they require simply by selecting their vehicle and entering its current mileage plus their postcode.

Partner BLKB

Together with BLKB and the insurtech Anivo, Baloise is developing two new insurance products for mortgage customers. The idea is that these new products will respond to customer demand for insurance solutions to mitigate the risks associated with residential property.

Core Business Online claims reporting

Baloise is revolutionising the claims reporting process on the Swiss insurance market. Instead of being faced with countless forms and technical jargon, customers can expect an interactive chat function using photo and voice recognition. This allows claims to be reported in a matter of minutes – without details having to be laboriously typed in.

Health B-Tonic

B-Tonic by Baloise in Belgium is a health platform that aims to improve people’s physical and mental fitness. To that end, Baloise has launched an online platform on which a coach helps subscribers achieve physical or mental goals tailored to their individual needs – with personalised tips on nutrition, injury prevention and mental health.

Partner UPC

Baloise is investing in gaming and e-sports in cooperation with UPC. This partnership allows customers to take out both an interesting Internet subscription and insurance coverage that is tailored to suit gamers at the same time. Baloise and UPC are also sponsors of the “Baloise International Gaming Show” in Lausanne.

Financial Needs Yellow Equities

Together with the start-up “Think Yellow”, Baloise launches Switzerland’s first-ever gender-friendly investment opportunity in the area of life insurance. The Yellow Equities equity portfolio comprises the 60 top-ranking companies in Europe in terms of gender equality – as evaluated by the independent organisation “Equileap”.

Business Services Real estate fund

Our asset management has successfully launched Baloise’s first real estate fund with a placement volume CHF 275 million. This is a key step in implementing the growth strategy for its third-party business. The move strengthens Baloise’s positioning in the Swiss market as an important partner for institutional investors.

Core Business Cloud seeder

Baloise is the first company in Switzerland to offer the population protection against hail damage. This involves using a specially equipped small aircraft that flies below the storm clouds and releases an acetone and silver iodide solution – which causes no damage to the environment and is safe for humans.

Mobility Mobly

Baloise is expanding its range of digital services in the European insurance market and investing in the Belgian company Mobly. The mobility platform offers all services having to do with the second-hand car market. From a useful app, which records all journeys and establishes contact with the assistance provider in the event of a breakdown, to the independent expert who checks the car before it is purchased – Mobly offers our customers a meaningful additional service in the field of mobility.

Partner Bank Cler

In addition to the innovative insurance and banking solutions that Baloise offers, it also has digital offerings available on the market through a variety of channels. As part of the “Zak” app, Bank Cler customers have the option of taking out Baloise insurance with just a few clicks. Customers can choose between luggage, mobile phone and cyber insurance.

Investments omni:us

Baloise is investing in omni:us. The Berlin-based company specialises in services that use artificial intelligence to extract relevant data points from heterogeneous document streams. The products developed specifically for the insurance industry classify and extract from various documents those contents that are necessary for the automation of the respective business processes and today often still have to be processed manually.

Mobility Carhelper

Baloise has invested in Carhelper, a direct comparison site for car services, as part of a share capital increase. Carhelper allows customers to obtain a selection of binding offers for the service they require simply by selecting their vehicle and entering its current mileage plus their postcode.

Partner Veezoo

As part of an experimental pilot project, Baloise is working with the start-up Veezoo to develop a conversation solution based on artificial intelligence. Veezoo’s smart software allows large volumes of data to be analysed and visualised in a matter of seconds. Veezoo is a spin-off launched by ETH Zurich.

Partner BLKB

Together with BLKB and the insurtech Anivo, Baloise is developing two new insurance products for mortgage customers. The idea is that these new products will respond to customer demand for insurance solutions to mitigate the risks associated with residential property.

Home Smart Living Lab

Baloise is addressing the issue of the housing requirements of tomorrow and launches a corporate partnership with the research centre Smart Living Lab. smart living lab is a Fribourg-based research and development centre established by the Swiss Federal Institute of Technology in Lausanne, the School of Engineering and Architecture of Fribourg, and the University of Fribourg.

Core Business Online claims reporting

Baloise is revolutionising the claims reporting process on the Swiss insurance market. Instead of being faced with countless forms and technical jargon, customers can expect an interactive chat function using photo and voice recognition. This allows claims to be reported in a matter of minutes – without details having to be laboriously typed in.

Corporate culture Sarah's Vision

With “Sarah’s Vision”, Baloise is one of the first major companies in the world to develop a board game that will help it to achieve its strategic objectives and ensure that Baloise is positioned in such a way that it remains fit for the future. Sarah’s Vision is a cooperative board game set in the year 2163. The campaign around Sarah’s Vision is awarded the “Golden Feather” of the Swiss Association for Internal and Integrated Communication (SVIK).

Health B-Tonic

B-Tonic by Baloise in Belgium is a health platform that aims to improve people’s physical and mental fitness. To that end, Baloise has launched an online platform on which a coach helps subscribers achieve physical or mental goals tailored to their individual needs – with personalised tips on nutrition, injury prevention and mental health.

Home Pfister

Furniture and rarity lovers can now insure their favourite pieces with the new “Fiasko Kasko Insurance” as part of a corporate partnership with Pfister. The insurance goes much further than conventional home contents insurance, offering supplementary insurance cover. It also insures against mechanical damage, improper use, short circuits or voltage fluctuations and damage through foreign matter.

Partner UPC

Baloise is investing in gaming and e-sports in cooperation with UPC. This partnership allows customers to take out both an interesting Internet subscription and insurance coverage that is tailored to suit gamers at the same time. Baloise and UPC are also sponsors of the “Baloise International Gaming Show” in Lausanne.

Business Services Cyber insurance for SMEs

Baloise now offers corporate clients insurance coverage against cyber risks and also provides comprehensive support for all aspects of protecting data. It covers the costs of everything from identifying the causes of data losses to restoring data and potential business interruptions. The service also includes crisis communications and PR consultation services.

Financial Needs Yellow Equities

Together with the start-up “Think Yellow”, Baloise launches Switzerland’s first-ever gender-friendly investment opportunity in the area of life insurance. The Yellow Equities equity portfolio comprises the 60 top-ranking companies in Europe in terms of gender equality – as evaluated by the independent organisation “Equileap”.

Core Business Single-item insurance

Be it a model ship, a scooter, an armchair, headphones, a BBQ, a designer handbag, your mobile phone, camera or favourite instrument – insurance for these items and many more can be taken out with Baloise in two minutes and with just a few clicks. This tailored insurance solution developed in collaboration with KASKO and Picsure is Baloise’s way of keeping up with the latest trends.

Business Services Real estate fund

Our asset management has successfully launched Baloise’s first real estate fund with a placement volume CHF 275 million. This is a key step in implementing the growth strategy for its third-party business. The move strengthens Baloise’s positioning in the Swiss market as an important partner for institutional investors.

Core Business Cloud seeder

Baloise is the first company in Switzerland to offer the population protection against hail damage. This involves using a specially equipped small aircraft that flies below the storm clouds and releases an acetone and silver iodide solution – which causes no damage to the environment and is safe for humans.

2019
Partner Insurninja

Baloise enters into a corporate partnership with the start-up Insurninja. Insurninja specialises in designing and distributing insurance covering all aspects of e-sports, gaming and digital entertainment. This will give Baloise access to valuable expertise, while allowing it to serve a broad customer segment by offering tailored insurance solutions.

Mobility ryd

Baloise is launching a pilot project with the start-up ryd. ryd fits the car with an OBD2 connector and associated smartphone app, thereby turning the vehicle into a “connected car”. The pilot project will allow Baloise to better understand its customers’ mobility needs and tailor additional future mobility offers to existing requirements.

Core Business Brainalyzed

Baloise’s asset management is investing in the start-up Brainalyzed. Brainalyzed specialises in machine learning and artificial intelligence. Baloise decided to invest in the company after a partnership that has been ongoing for a period of two years now and based on its initial experience of swarm-based artificial intelligence.

Corporate Culture #worklifebaloise

Baloise is launching its new employer campaign #worklifebaloise with thought-provoking questions and the courage to be transparent. The goal of the campaign is to generate more publicity for Baloise, move away from the conservative image the company has in the industry and grow its reputation as an innovative employer.

Financial Needs Mobile Payment

Baloise becomes one of the first banks in Switzerland to offer Google Pay as a mode of payment. This is consistent with the bank’s existing mobile payment offer and means that customers of Baloise can now choose between Apple Pay, Samsung Pay, Fitbit Pay, TWINT, Garmin Pay and now also Google Pay.

Core Business Claims Notification

Baloise is continuing to implement comprehensive measures designed to simplify the processing of claims. Customers now receive queries regarding a claim in the form of a link sent by SMS or email, allowing them to answer them in a swift and straightforward manner online whenever it suits them best. This is part of a collaboration between Baloise and Flixcheck.

Baloise wins the Swiss Insurance Special Award 2019 for this project, once again recognised as one of the most innovative Swiss insurers.

After winning the Swiss Insurance Special Award, Easy Ask also won the Golden Headset Award. The Golden Headset Award recognises the most innovative and outstanding customer care teams in Switzerland.

Home FRIDAY

As the FRIDAY concept has proven successful, the leading digital insurer is now also offering home contents insurance. This will allow FRIDAY to continue on the growth path towards establishing itself as Germany’s most popular digital insurer. As with the car insurance, the home contents insurance is fully digital and impresses customers with its excellent value for money.

Partner Plug and Play

Baloise is entering into a partnership with Plug and Play, a California-based start-up accelerator. This corporate partnership gives Baloise access to a global innovation platform based in the digitalisation hub of Silicon Valley.

Investments Stable

Through “Anthemis Baloise Strategic Ventures”, Baloise is investing in Stable, a London-based start-up. Stable has developed a parametric insurance product for agricultural businesses across the globe that automatically compensates them for income losses caused by price fluctuations.

Home Bubble Box

Baloise is investing in Bubble Box. The Zurich-based start-up offers a textile care service and laundry service that can be booked with just a few clicks from its online platform. Pick-up and delivery of the cleaned clothes at the desired time and place – for example, conveniently to your home – are included in the service.

Home Devis.ch

Baloise is investing in Devis.ch, a digital marketplace for indoor and outdoor tradespeople and cleaning services. Users of the platform can quickly and with just a few clicks generate four offers for tradespeople or cleaning services.

In German-speaking Switzerland, Devis.ch is known as Offerten.ch.

Mobility FRIDAY

FRIDAY receives a Media for Equity investment in an amount of around CHF 43 million. SevenVentures, the financial investor behind ProSiebenSat.1 Media, and media investor German Media Pool are investing in the digital insurer set up by Baloise in 2017. The investment means that SevenVentures and German Media Pool now hold a total share of 18.2% in FRIDAY.

Mobility Mobility insurance

The Antwerp-based start-up Mobly, which belongs to the Baloise Group, offers an innovative “mobility insurance” policy. The product insures the entire family for each kilometre driven, irrespective of the vehicle used. The insurance is better for customers’ wallets, too, because they only pay for the kilometres they actually drive in a car.

Business Services Single-item insurance for SMEs

Following the successful launch of the single-item insurance for private customers, Baloise is now extending the offer to cover corporate clients. SMEs can take out the single-item insurance for their own business, but also have the option of offering comprehensive service packages relating to the products they sell in the B2B segment.

Mobility gowago.ch

Gowago.ch has developed the next generation of car leasing platforms, enabling customers to lease used cars easily, transparently and cost-effectively from the comfort of their own home. The major novelty offered to customers by this corporate partnership with Baloise is that all vehicle costs incurred can now be transacted together with the monthly leasing instalment via gowago.ch, the first independent Swiss-wide full-service leasing platform for used cars.

Partner Insurninja

Baloise enters into a corporate partnership with the start-up Insurninja. Insurninja specialises in designing and distributing insurance covering all aspects of e-sports, gaming and digital entertainment. This will give Baloise access to valuable expertise, while allowing it to serve a broad customer segment by offering tailored insurance solutions.

Investments Stable

Through “Anthemis Baloise Strategic Ventures”, Baloise is investing in Stable, a London-based start-up. Stable has developed a parametric insurance product for agricultural businesses across the globe that automatically compensates them for income losses caused by price fluctuations.

Mobility ryd

Baloise is launching a pilot project with the start-up ryd. ryd fits the car with an OBD2 connector and associated smartphone app, thereby turning the vehicle into a “connected car”. The pilot project will allow Baloise to better understand its customers’ mobility needs and tailor additional future mobility offers to existing requirements.

Home Bubble Box

Baloise is investing in Bubble Box. The Zurich-based start-up offers a textile care service and laundry service that can be booked with just a few clicks from its online platform. Pick-up and delivery of the cleaned clothes at the desired time and place – for example, conveniently to your home – are included in the service.

Core Business Brainalyzed

Baloise’s asset management is investing in the start-up Brainalyzed. Brainalyzed specialises in machine learning and artificial intelligence. Baloise decided to invest in the company after a partnership that has been ongoing for a period of two years now and based on its initial experience of swarm-based artificial intelligence.

Home Devis.ch

Baloise is investing in Devis.ch, a digital marketplace for indoor and outdoor tradespeople and cleaning services. Users of the platform can quickly and with just a few clicks generate four offers for tradespeople or cleaning services.

In German-speaking Switzerland, Devis.ch is known as Offerten.ch.

Corporate Culture #worklifebaloise

Baloise is launching its new employer campaign #worklifebaloise with thought-provoking questions and the courage to be transparent. The goal of the campaign is to generate more publicity for Baloise, move away from the conservative image the company has in the industry and grow its reputation as an innovative employer.

Mobility FRIDAY

FRIDAY receives a Media for Equity investment in an amount of around CHF 43 million. SevenVentures, the financial investor behind ProSiebenSat.1 Media, and media investor German Media Pool are investing in the digital insurer set up by Baloise in 2017. The investment means that SevenVentures and German Media Pool now hold a total share of 18.2% in FRIDAY.

Financial Needs Mobile Payment

Baloise becomes one of the first banks in Switzerland to offer Google Pay as a mode of payment. This is consistent with the bank’s existing mobile payment offer and means that customers of Baloise can now choose between Apple Pay, Samsung Pay, Fitbit Pay, TWINT, Garmin Pay and now also Google Pay.

Mobility Mobility insurance

The Antwerp-based start-up Mobly, which belongs to the Baloise Group, offers an innovative “mobility insurance” policy. The product insures the entire family for each kilometre driven, irrespective of the vehicle used. The insurance is better for customers’ wallets, too, because they only pay for the kilometres they actually drive in a car.

Core Business Claims Notification

Baloise is continuing to implement comprehensive measures designed to simplify the processing of claims. Customers now receive queries regarding a claim in the form of a link sent by SMS or email, allowing them to answer them in a swift and straightforward manner online whenever it suits them best. This is part of a collaboration between Baloise and Flixcheck.

Baloise wins the Swiss Insurance Special Award 2019 for this project, once again recognised as one of the most innovative Swiss insurers.

After winning the Swiss Insurance Special Award, Easy Ask also won the Golden Headset Award. The Golden Headset Award recognises the most innovative and outstanding customer care teams in Switzerland.

Business Services Single-item insurance for SMEs

Following the successful launch of the single-item insurance for private customers, Baloise is now extending the offer to cover corporate clients. SMEs can take out the single-item insurance for their own business, but also have the option of offering comprehensive service packages relating to the products they sell in the B2B segment.

Home FRIDAY

As the FRIDAY concept has proven successful, the leading digital insurer is now also offering home contents insurance. This will allow FRIDAY to continue on the growth path towards establishing itself as Germany’s most popular digital insurer. As with the car insurance, the home contents insurance is fully digital and impresses customers with its excellent value for money.

Mobility gowago.ch

Gowago.ch has developed the next generation of car leasing platforms, enabling customers to lease used cars easily, transparently and cost-effectively from the comfort of their own home. The major novelty offered to customers by this corporate partnership with Baloise is that all vehicle costs incurred can now be transacted together with the monthly leasing instalment via gowago.ch, the first independent Swiss-wide full-service leasing platform for used cars.

Partner Plug and Play

Baloise is entering into a partnership with Plug and Play, a California-based start-up accelerator. This corporate partnership gives Baloise access to a global innovation platform based in the digitalisation hub of Silicon Valley.

2020
Home Batmaid

Baloise is extending its Home services with an investment in Batmaid, a digital platform for domestic cleaning services. Batmaid is a solution that enables its customers to find hand-picked and insured cleaners online within the space of a minute. Customers can enter their postcode and select the service required, and Batmaid will suggest a list of available domestic helpers. Batmaid’s integrated trust service registers workers and takes care of payroll taxes on behalf of its customers. The cleaning staff have the benefit of declared work and social insurance cover.

Home Houzy

Baloise is investing in the start-up Houzy, a digital platform that makes it possible for owners of houses and apartments to combine and manage every aspect of their property online. Houzy connects customers directly with the right partners, whether they are buying, renovating, maintaining or reselling their property.

Mobility TWIICE

Through its partnership with TWIICE, Baloise is addressing the mobility needs of people with musculoskeletal conditions. TWIICE is a Swiss start-up that specialises in the development of exoskeletons. TWIICE’s modular exoskeleton enables people with spinal cord injuries and similar conditions to regain some autonomy in respect of everyday activities such as sitting, standing and walking on even and uneven ground.

Partner Pensionskasse Basel-Stadt

The partnership with Pensionskasse Basel-Stadt is helping Baloise to realise its aim of significantly increasing the volume of external customer assets under management. Acting as a transaction manager, Baloise advised the pension fund regarding the purchase of seven properties in prime locations in Geneva. Going forward, Baloise’s remit will no longer be limited to asset management but will also include property management responsibility on behalf of Pensionskasse Basel-Stadt for these seven properties.

Home Keypoint

Together with the Belgian start-up company Keypoint, Baloise is developing a new digital assistant to simplify the work of property managers in Belgium. The increased complexity of tasks and the sharp rise in the number of residential buildings in recent years has recently caused a shortage of professional property managers. Keypoint has therefore developed a digital platform that brings together all the players and assists them with real estate management tasks, from finding reliable tradespeople and reporting damage to obtaining legal advice.

Home ImmoPass

Baloise in Belgium is investing in the Walloon start-up ImmoPass, a service provider in the field of technical property inspection. Potential buyers or property managers can use the ImmoPass system to assess the technical condition of their building in order to avoid unexpected renovation costs – for example, in the event of moisture problems, instability, poor roof condition or the presence of asbestos.

Mobility aboDeinauto

Baloise is partnering with Bridgemaker to found the start-up aboDeinauto, the first subscription service to focus specifically on used vehicles. The start-up enables its customers to drive a second-hand car of their choice on a monthly subscription basis with no long-term commitment. The minimum subscription period is just one month. Users just have one fixed monthly fee to pay, which includes tax, insurance, vehicle registration and maintenance.

Mobility Ben Fleet Services

Baloise is investing in start-up firm Ben Fleet Services, a technology-driven business that provides vehicle fleet services and whose platform efficiently integrates with customer systems via digital interfaces. Its automated processes generate time and cost savings and offer customers a high degree of flexibility.

Home Rentio

Baloise in Belgium is investing in Flemish start-up Rentio, a company that digitalises, centralises and automates all aspects of the rental process. Property management companies, lessors and tenants can use an app or online platform to enter into contracts, monitor payments, exchange documents and sort out everyday problems such as a broken radiator or a routine boiler service.

Home Batmaid

Baloise is extending its Home services with an investment in Batmaid, a digital platform for domestic cleaning services. Batmaid is a solution that enables its customers to find hand-picked and insured cleaners online within the space of a minute. Customers can enter their postcode and select the service required, and Batmaid will suggest a list of available domestic helpers. Batmaid’s integrated trust service registers workers and takes care of payroll taxes on behalf of its customers. The cleaning staff have the benefit of declared work and social insurance cover.

Home Keypoint

Together with the Belgian start-up company Keypoint, Baloise is developing a new digital assistant to simplify the work of property managers in Belgium. The increased complexity of tasks and the sharp rise in the number of residential buildings in recent years has recently caused a shortage of professional property managers. Keypoint has therefore developed a digital platform that brings together all the players and assists them with real estate management tasks, from finding reliable tradespeople and reporting damage to obtaining legal advice.

Home Houzy

Baloise is investing in the start-up Houzy, a digital platform that makes it possible for owners of houses and apartments to combine and manage every aspect of their property online. Houzy connects customers directly with the right partners, whether they are buying, renovating, maintaining or reselling their property.

Home ImmoPass

Baloise in Belgium is investing in the Walloon start-up ImmoPass, a service provider in the field of technical property inspection. Potential buyers or property managers can use the ImmoPass system to assess the technical condition of their building in order to avoid unexpected renovation costs – for example, in the event of moisture problems, instability, poor roof condition or the presence of asbestos.

Mobility TWIICE

Through its partnership with TWIICE, Baloise is addressing the mobility needs of people with musculoskeletal conditions. TWIICE is a Swiss start-up that specialises in the development of exoskeletons. TWIICE’s modular exoskeleton enables people with spinal cord injuries and similar conditions to regain some autonomy in respect of everyday activities such as sitting, standing and walking on even and uneven ground.

Mobility aboDeinauto

Baloise is partnering with Bridgemaker to found the start-up aboDeinauto, the first subscription service to focus specifically on used vehicles. The start-up enables its customers to drive a second-hand car of their choice on a monthly subscription basis with no long-term commitment. The minimum subscription period is just one month. Users just have one fixed monthly fee to pay, which includes tax, insurance, vehicle registration and maintenance.

Partner Pensionskasse Basel-Stadt

The partnership with Pensionskasse Basel-Stadt is helping Baloise to realise its aim of significantly increasing the volume of external customer assets under management. Acting as a transaction manager, Baloise advised the pension fund regarding the purchase of seven properties in prime locations in Geneva. Going forward, Baloise’s remit will no longer be limited to asset management but will also include property management responsibility on behalf of Pensionskasse Basel-Stadt for these seven properties.

Mobility Ben Fleet Services

Baloise is investing in start-up firm Ben Fleet Services, a technology-driven business that provides vehicle fleet services and whose platform efficiently integrates with customer systems via digital interfaces. Its automated processes generate time and cost savings and offer customers a high degree of flexibility.

Home Rentio

Baloise in Belgium is investing in Flemish start-up Rentio, a company that digitalises, centralises and automates all aspects of the rental process. Property management companies, lessors and tenants can use an app or online platform to enter into contracts, monitor payments, exchange documents and sort out everyday problems such as a broken radiator or a routine boiler service.

2021
Mobility VROOM

VROOM.be is a subsidiary of mobility platform Mobly, which Baloise in Belgium added to its range of mobility services in 2018. With VROOM.be, visitors can arrange loans online to finance the purchase of a second-hand vehicle. Loans can be arranged fully digitally and the funds are available within just 24 hours. The buying process is smooth and involves no physical contact.

Investments KUNO

Baloise invests in the Berlin-based start-up KUNO, which offers financial and HR administration services for companies – from finance and accounting, through controlling and reporting to HR and payroll management. Through this investment, we are adding a further component to the service offering for our portfolio companies.

Mobility Mobility Accelerator

Baloise launches its own Mobility Accelerator under the Mobility@Baloise profile with a view to promoting innovative ideas as early as possible.

Mobility Parcandi

Baloise expands its partner network in the area of mobility with the creation of the corporate start-up Parcandi, which came about as the result of an innovation campaign. Parcandi connects drivers looking for somewhere to park with owners of unused parking spaces. An app allows users to reserve parking spaces with just a few clicks.

Partner PropTech1 / BitStone Capital

Baloise in Germany invests in venture capital funds PropTech1 and BitStone Capital. In addition to risk capital, the funds offer PropTech start-ups expertise in the traditional real estate business, the PropTech scene and venture capital, as well as a network of different investors in relevant areas. Participation in these funds offers interesting return options and provides a valuable foundation for the further development of partnerships in the Home area for Baloise.

Heim FRIDAY

In FRIDAY, Baloise launched Germany’s most popular digital insurer in just four years as part of its Simply Safe strategy. After establishing a technology centre in Warsaw in 2020 to enable growth in Europe, the next important milestone for FRIDAY now is entering the French market. The goal is the same, namely, to become the most popular digital insurer in the country.

Mobility GoMore

Baloise invests in Danish company GoMore, a mobility service provider that offers peer-to-peer car sharing and leasing. Members can share their cars with each other by renting them out when they are not using them or via ride sharing, and many of the members also lease their cars at excellent prices directly from GoMore. Sharing models such as this help to protect the environment and reduce CO2 emissions.

Home UBS

Baloise and UBS (with their mortgage brokerage platforms Atrium and key4) plan a strategic partnership that will give customers access to complementary services. The services cover the essential needs of real estate owners – from financing and hedging to maintenance.

Corporate Culture Escape Room

A world away from computer screens, presentations and Excel lists, the “Bonfire” mobile escape room was designed by Baloise to highlight the most important elements of “Simply Safe Season 2” and bring the strategy to life for employees and interested parties from outside the company. The game requires people to use unconventional, daring and sometimes surprising approaches to complete their task. The idea is also that participants will transfer these skills to the workplace.

Core Business Voice bots in Customer Service

In order to avoid long waiting times or unnecessarily forwarding callers to different departments, and to further optimise customer dialogue on the phone, Baloise has introduced speech-recognition software in Switzerland. In addition to standard German, the speech assistant also recognises Swiss-German dialects.

Mobility VROOM

VROOM.be is a subsidiary of mobility platform Mobly, which Baloise in Belgium added to its range of mobility services in 2018. With VROOM.be, visitors can arrange loans online to finance the purchase of a second-hand vehicle. Loans can be arranged fully digitally and the funds are available within just 24 hours. The buying process is smooth and involves no physical contact.

Heim FRIDAY

In FRIDAY, Baloise launched Germany’s most popular digital insurer in just four years as part of its Simply Safe strategy. After establishing a technology centre in Warsaw in 2020 to enable growth in Europe, the next important milestone for FRIDAY now is entering the French market. The goal is the same, namely, to become the most popular digital insurer in the country.

Investments KUNO

Baloise invests in the Berlin-based start-up KUNO, which offers financial and HR administration services for companies – from finance and accounting, through controlling and reporting to HR and payroll management. Through this investment, we are adding a further component to the service offering for our portfolio companies.

Mobility GoMore

Baloise invests in Danish company GoMore, a mobility service provider that offers peer-to-peer car sharing and leasing. Members can share their cars with each other by renting them out when they are not using them or via ride sharing, and many of the members also lease their cars at excellent prices directly from GoMore. Sharing models such as this help to protect the environment and reduce CO2 emissions.

Mobility Mobility Accelerator

Baloise launches its own Mobility Accelerator under the Mobility@Baloise profile with a view to promoting innovative ideas as early as possible.

Home UBS

Baloise and UBS (with their mortgage brokerage platforms Atrium and key4) plan a strategic partnership that will give customers access to complementary services. The services cover the essential needs of real estate owners – from financing and hedging to maintenance.

Mobility Parcandi

Baloise expands its partner network in the area of mobility with the creation of the corporate start-up Parcandi, which came about as the result of an innovation campaign. Parcandi connects drivers looking for somewhere to park with owners of unused parking spaces. An app allows users to reserve parking spaces with just a few clicks.

Corporate Culture Escape Room

A world away from computer screens, presentations and Excel lists, the “Bonfire” mobile escape room was designed by Baloise to highlight the most important elements of “Simply Safe Season 2” and bring the strategy to life for employees and interested parties from outside the company. The game requires people to use unconventional, daring and sometimes surprising approaches to complete their task. The idea is also that participants will transfer these skills to the workplace.

Partner PropTech1 / BitStone Capital

Baloise in Germany invests in venture capital funds PropTech1 and BitStone Capital. In addition to risk capital, the funds offer PropTech start-ups expertise in the traditional real estate business, the PropTech scene and venture capital, as well as a network of different investors in relevant areas. Participation in these funds offers interesting return options and provides a valuable foundation for the further development of partnerships in the Home area for Baloise.

Core Business Voice bots in Customer Service

In order to avoid long waiting times or unnecessarily forwarding callers to different departments, and to further optimise customer dialogue on the phone, Baloise has introduced speech-recognition software in Switzerland. In addition to standard German, the speech assistant also recognises Swiss-German dialects.

2022
Mobility MOBIKO

As part of its Simply Safe strategy, Baloise is continuing to expand its partnerships in the area of mobility with the acquisition of a stake in MOBIKO. The Munich-based company provides a digital platform that allows employers to manage the travel needs of their employees, who receive a flexible monthly travel budget that they can use according to their individual requirements.

Home Houzy

Baloise and UBS announce an additional expansion of their strategic cooperation in the joint "Home & Living" service offering and increase their stake in the home ownership platform Houzy. This follows the recent announcement of the cooperation between Baloise and UBS with the real estate transaction platform Brixel. Going forwards, we will use the partners’ respective core competencies and services to further drive digitalisation throughout Baloise’s entire Home partner network.

Home Brixel

Baloise enters into a partnership with Brixel, a real estate transaction platform. Brixel provides assistance to private individuals in real estate sales with a range of digital and personal services. The partnership with Brixel fits in with the "Home & Living" service offering in collaboration with UBS, which is based on investments and cooperations with new companies.

Mobility Vianova

As part of its Simply Safe strategy, Baloise is continuing to expand its partner network in the field of mobility and is investing in Vianova, a start-up which uses cloud-based mobility analytics software to provide up-to-date access to movement data from over one million connected vehicles, as well as hardware installed in cities. This data provides various stakeholders with valuable information about the mobility behaviour of a population. This, in turn, makes it possible to transform this movement data into mobility insights and make urban transport safer, greener and more connected.

Mobility MOBIKO

As part of its Simply Safe strategy, Baloise is continuing to expand its partnerships in the area of mobility with the acquisition of a stake in MOBIKO. The Munich-based company provides a digital platform that allows employers to manage the travel needs of their employees, who receive a flexible monthly travel budget that they can use according to their individual requirements.

Home Brixel

Baloise enters into a partnership with Brixel, a real estate transaction platform. Brixel provides assistance to private individuals in real estate sales with a range of digital and personal services. The partnership with Brixel fits in with the "Home & Living" service offering in collaboration with UBS, which is based on investments and cooperations with new companies.

Home Houzy

Baloise and UBS announce an additional expansion of their strategic cooperation in the joint "Home & Living" service offering and increase their stake in the home ownership platform Houzy. This follows the recent announcement of the cooperation between Baloise and UBS with the real estate transaction platform Brixel. Going forwards, we will use the partners’ respective core competencies and services to further drive digitalisation throughout Baloise’s entire Home partner network.

Mobility Vianova

As part of its Simply Safe strategy, Baloise is continuing to expand its partner network in the field of mobility and is investing in Vianova, a start-up which uses cloud-based mobility analytics software to provide up-to-date access to movement data from over one million connected vehicles, as well as hardware installed in cities. This data provides various stakeholders with valuable information about the mobility behaviour of a population. This, in turn, makes it possible to transform this movement data into mobility insights and make urban transport safer, greener and more connected.

2023
Mobility TRONITY

Baloise is investing in the company TRONITY, thereby gaining a new mobility partner. TRONITY is a solution specialised in electric vehicles that provides users with data-driven, comprehensive cost transparency in relation to their vehicles and offers services based on this.

Core Business Rapid Damage Cockpit (RDC)

After a storm, the Rapid Damage Cockpit (RDC) provides a graphical depiction of affected locations and potential damage to customers with geo-coordinate accuracy. In the event of any localised incidents, the map helps with notifying customers in good time by email or text message, including a form so that they can report any damage quickly and easily. The fact that the insurance company actively contacts its customers in the event of a claim reverses the traditional claims reporting process, which in turn simplifies everything for policyholders.

We are also implementing a system of automatic text messages that are sent to our customers before a thunderstorm occurs, so we can contact and warn them before the storm hits. The text message states how severe the storm will be and what is expected.

The "Rapid Damage Cockpit (RDC)" project won the people’s choice award at the Swiss Insurance Innovation Award 2023.

Mobility DUKE

DUKE offers a digital car rental service that includes vehicle delivery and collection to and from the customer’s doorstep. The company's goal is to reinvent car rental by offering customers a superior level of convenience, at the same cost of a traditional car rental service. DUKE was founded in Berlin in 2022 and has been a partner of Baloise in the field of mobility since April 2023.

Core Business "Parasurance" – Parametric insurance

Baloise is launching three optional, parametric types of holiday insurance cover. The innovative insurance technology Parasurance provides automatic compensation for customers if certain predefined parameters are exceeded – all without the customer having to contact Baloise. These new insurance modules – offering cover for bad weather, delayed flights or delayed baggage – supplement the company’s existing holiday insurance that covers cancellation costs, lost baggage and hire car insurance. Baloise is offering the new types of cover in partnership with KASKO, the start-up Wetterheld and InsurTech Blink Parametric.

"Parasurance" won the second prize at the Swiss Insurance Innovation Award 2023.

Mobility TRONITY

Baloise is investing in the company TRONITY, thereby gaining a new mobility partner. TRONITY is a solution specialised in electric vehicles that provides users with data-driven, comprehensive cost transparency in relation to their vehicles and offers services based on this.

Mobility DUKE

DUKE offers a digital car rental service that includes vehicle delivery and collection to and from the customer’s doorstep. The company's goal is to reinvent car rental by offering customers a superior level of convenience, at the same cost of a traditional car rental service. DUKE was founded in Berlin in 2022 and has been a partner of Baloise in the field of mobility since April 2023.

Core Business Rapid Damage Cockpit (RDC)

After a storm, the Rapid Damage Cockpit (RDC) provides a graphical depiction of affected locations and potential damage to customers with geo-coordinate accuracy. In the event of any localised incidents, the map helps with notifying customers in good time by email or text message, including a form so that they can report any damage quickly and easily. The fact that the insurance company actively contacts its customers in the event of a claim reverses the traditional claims reporting process, which in turn simplifies everything for policyholders.

We are also implementing a system of automatic text messages that are sent to our customers before a thunderstorm occurs, so we can contact and warn them before the storm hits. The text message states how severe the storm will be and what is expected.

The "Rapid Damage Cockpit (RDC)" project won the people’s choice award at the Swiss Insurance Innovation Award 2023.

Core Business "Parasurance" – Parametric insurance

Baloise is launching three optional, parametric types of holiday insurance cover. The innovative insurance technology Parasurance provides automatic compensation for customers if certain predefined parameters are exceeded – all without the customer having to contact Baloise. These new insurance modules – offering cover for bad weather, delayed flights or delayed baggage – supplement the company’s existing holiday insurance that covers cancellation costs, lost baggage and hire car insurance. Baloise is offering the new types of cover in partnership with KASKO, the start-up Wetterheld and InsurTech Blink Parametric.

"Parasurance" won the second prize at the Swiss Insurance Innovation Award 2023.

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